Frequently Asked Questions

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Contact us directly at 0800 029 1838


How successful is the Nurse Next Door business?

Nurse Next Door is the fastest-growing homecare franchise brand in North America. The company was started in 2001 in Canada, with the hope to provide peace of mind for those struggling to find care for a loved one and to support seniors in continuing to age in their own homes.

Nurse Next Door began franchising in 2007, quickly becoming a nationally-recognized homecare brand in Canada and started franchising in the United States in 2012. Ever since then, we’ve expanded to over 180 locations across North America, winning multiple business awards such as: Fastest-Growing Company, Customer Experience Excellence, Best Mid-Size Franchise System, Entrepreneur of the Year etc.

As North America’s fastest growing homecare franchise, Nurse Next Door is now looking to take their unique concept of Happier Ageing to international markets!

Are you active in my area?

We are active in the US and Canada with over 150 locations. Now we’re looking to expand internationally!

As seen in Entrepreneur.com, Nurse Next Door is one of the fastest growing franchise systems in offering both skilled and non-skilled senior home care, having increased our growth by nearly 11% since 2016, and by 52% in the past 3 years.

Depending on where you’re considering in investing, we’d be happy to help you identify opportunities available for you so give us a call today at 0800 029 1838

What is the process to get a franchise (how long and what’s involved)?

The process can take as little as 90 days, but depends on several factors. Visit our Steps to Ownership Page for more information.

Do I need medical or health care business experience?


While a medical or health care background can be an asset, it certainly is not required. Nurse Next Door is looking for passionate, hardworking, sales-oriented business owners who can build relationships and lead teams.

How much money do I need to open a Nurse Next Door franchise?

The franchise fee is £40,000 GBP with an ongoing royalty fee of 6%. This secures you a completely protected territory in the area of your choice. The anticipated total investment for a Nurse Next Door franchise is between £100,000 to £120,000 GBP, which includes the franchise fee and working capital.

What is the franchise fee and what do I get?

The initial franchise fee gets you full access to our world-class brand, systems, training, on-boarding and protected territory you’ll need for your franchise. It gives us bandwidth to provide you with the initial support and training you’ll need to get set up for success, as well as the proven business systems we use across the board.

Included in your franchise fee is our Franchise Opener program, with our week-long training in Vancouver, B.C.

Why type of owner is Nurse Next Door looking for?

We look for people who align strongly with our core values. Someone with a tender touch and the tenacity of a bulldog. Nurse Next Door requires a hard-working, sales-oriented leader who can connect with influencers in their community.

What kind of support will I get as a Franchise Partner?

We pride ourselves on robust Franchise Partner support. As a new franchisee–or any new business owner–you’ll have a lot on your plate before and after launch.

As part this ongoing support we provide as a standard, new Franchise Partners to Nurse Next Door will start strong with a roadmap – our Best Tool for Starting a Homecare Business.

  • Initial and ongoing training
  • Operations manual
  • Online intranet system
  • Regular coaching calls
  • Regional meetings
  • Annual conference
  • Weekly video calls with other franchise owners
  • Peer support from 100+ franchise owners

Are there financing options to open a Nurse Next Door franchise?

Nurse Next Door’s Franchise Development team can walk you through the various ways franchisees typically secure funding.

Here are additional tips on How to Finance a Franchise.

How much can I make with a Nurse Next Door franchise?

Success looks different for each of our Franchise Partners. Later in the process, we will work on a financial model that will help you find the answers you need.

You will also get to speak to a cross section of our Franchise Partners and they will be able to share specifics of their business including the financials.

Hiring & Operations

Once I’m a Franchise Owner, how do I hire, manage, and retain caregivers?

At Nurse Next Door, we don’t just hire anyone.

We have an extensive recruiting program that focuses on online strategies (digital job boards, Facebook and social media), word of mouth referrals and job fairs that are the most effective ways our Franchise Partners have found and hired caregivers.

We find that caregivers with the right skill sets resonate with our brand and a rewarding career, over a job that just promises them hours. Wondering more about hiring caregivers? Learn How to Find the Best Caregivers for Your Home Care Business.

What type of support does Nurse Next Door provide with hiring?

The above methods: Job Boards, Social Media, and Word of Mouth (WOM) will be introduced and covered in detail during Foundations Training Week with us as a new Franchise Partner.

Ongoing support are provided by your Business Coach, and Marketing and People teams to ensure you’re on the right track to promote new positions, and reach and connect to applicants using up-to-date digital tools.

Additionally you’ll gain access to our internal Hiring Playbook, and tips from other Franchise Partners across the business.

What do I do in this business?

A Nurse Next Door franchise is catered towards individuals who are leaders, have an entrepreneurial passion and undeniable level of tenacity.

You’ll manage a team, hiring caregivers and other team members to support your business as you grow.

Our Care Services Center will support you 365 days a year, 7 days a week, 24 hours a day with all scheduling requests so you can focus on being out in the community building connections and referrals.

About Nurse Next Door

What makes Nurse Next Door different than all other homecare companies?

Brand: Our brand is built around a concept of Happier Ageing, which is helping clients and seniors get back to doing what they love.

Centralized Scheduling: In the home care industry, scheduling is one of the key limiting challenges and why so many home care business owners suffer burnout. Our unique Care Services Centre manages the scheduling function of our Franchise Partners’ businesses 24/7 hours a day, 365 days a year so you can focus on growth.

Safety & Monitoring: Included with our Centralized Scheduling, our team is actively in contact with caregivers to ensure someone is always present with clients as scheduled – whether it’s for a visit at 3 in the afternoon, or 3 in the morning.

How did Nurse Next Door start?

See Our Story and hear our Co-founders John DeHart and Ken Sim describing how they started Nurse Next Door together, and built it into what it is today.

Take the first step to financial independence. Become a home care business owner with Nurse Next Door.


Fill in this form to receive more information on

 Start up Costs and how to finance a franchise

 How to start a home care franchise

 How we train you to hire caregivers to support your business